Currently, all designs requested on hats, Patagonias, and Charles River products are embroidered. All designs requested on t-shirts, sweatshirts, and most accessories are printed. Designs on hoodies, bottoms, and bags can be embroidered or printed. Designs on notebooks can be debossed or printed.

Filter products on collection pages by selecting the "printed" or "embroidered" tag under "Style / Feature" tab. Please reach out to us if you have any questions or special printing requests.

Prices for custom orders depend on multiple factors including quantity, design, and the products selected. The best way to get accurate pricing is by editing your product via our mockup generator. Alternatively, you can visit your Quote Cart to request a quote from us directly.

To get an idea of items' prices relative to one another, locate the product sorting tool on the top right corner of the product collection pages and select "Price Ascending" or "Price Descending. To get an idea of items' starting prices, view the products' description and look for "starting at $."

The "Starting from" price is the estimated price of a bulk order with a quantity of 200 and either a 1-color print on 1 location (for printed products) or a 2000-stitch count (for embroidered products).

Prices for custom orders depend on multiple factors including quantity, design, and the products selected. The best way to get accurate pricing is by editing your product via our mockup generator. Alternatively, you can visit your Quote Cart to request a quote from us directly.

Submit a quote request form. Select "Add to Quote" for all the products you are interested in. Once finished browsing, proceed to your Quote Cart to complete a short request form. Please reach out to info@groupgear.com with any questions!

You will receive a response from one of our GroupGear managers within 1 business day after you submit your request!

Please check out this page for more information on setting up and using a custom store.

Custom stores are online stores that allow your team members to place orders individually. This removes the need for a middleman between organization members and purchasing custom gear (i.e. no need to gather the preference of each member, compile the orders, collect payment, etc).

Additionally, custom stores have no upfront costs. Please check out this page for more information on setting up and using a custom store.

Once your order is finalized, your purchase is moved into production and cannot be modified. Therefore, please be careful to review the details of your order before communicating it to your GroupGear manager. If you would like to re-order any part of your purchase, you may do so at the same price per item.

Free In-Office Pickup

If you are a Harvard student or live in Cambridge, you can pick up your order at 67 Mount Auburn St, Cambridge, MA 02138. Our office is located on the third floor.

We offer bulk and individual pick-up services. If you have a large order, hand-trucks are available to help transport the boxes. We are also able to ship your package directly to your location for a slight fee.

NOTE: Once you have been notified that your order is available for pick-up, you will have 60 days to pick up your order. After 60 days, your order will be cleared from our inventory and you will not be able to retrieve it or obtain a refund.

Shipping

We offer individual domestic shipping for an additional $10 per shipment and international shipping for $25 per shipment. Please communicate with the GroupGear manager facilitating your order to set the details for the shipping.

Order delivery takes approximately 2-4 weeks before arriving at our office. Shipped orders may take an additional week. However, we are able to "rush" your order and deliver it within 2 weeks for an additional cost.

If your product is damaged or flawed in any way, we can provide refunds and/or exchanges. If you do not pick up your order 60 days after you receive notification of its arrival, your order is subject to being cleared from our inventory. Please reach out to us at info@groupgear.com if you have any specific questions or requests.