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Currently, all designs requested on hats, Patagonias, and Charles River products are embroidered. All designs requested on t-shirts, sweatshirts, and most accessories are printed. Designs on hoodies, bottoms, and bags can be embroidered or printed. Designs on notebooks can be debossed or printed.
Filter products on collection pages by selecting the "printed" or "embroidered" tag under "Style / Feature" tab. Please reach out to us if you have any questions or special printing requests.
Prices for custom orders depend on multiple factors including quantity, design, and the products selected. The best way to get accurate pricing is by adding products to your Quote Cart and filling out the form in your Quote Cart to request a quote.
Before you submit a quote form, there are two ways to get a rough idea of the prices. (1) To get an idea of items' prices relative to one another, locate the product sorting tool on the top right corner of the product collection pages and select "Price Ascending" or "Price Descending. (2) To get an idea of items' starting prices, view the products' description and look for "starting at $."
"Starting from" price in each of the products' description is the an estimate price of a bulk order with a quantity of 200 and either a 1-color print on 1 location (for printed products) or a 2000-stitch count (for embroidered products).
Prices for custom orders depend on multiple factors including quantity, design, and the products selected. The best way to get accurate pricing is by adding products to your Quote Cart and filling out the form in your Quote Cart to request a quote.
Submit a quote request form. Select "Add to Quote" for all the products you are interested in. Once finished browsing, proceed to your Quote Cart to complete a short request form. Please reach out to info@groupgear.com with any questions!
You will receive a response from one of our GroupGear managers within 1 business day after you submit your request!
Please check out this page for more information on setting up and using a custom store.
Custom stores are online stores that we can set up for you where team member can place orders individually. This removes the need for a middleman between organization members and purchasing custom gear (i.e. no need to gather the preference of each member, compile the orders, make sure that minimum requirements are met given the preferences, and collect payment from the members). They are free to set up and use! Please check out this page for more information on setting up and using a custom store.
We place your order immediately after you confirm your purchase with one of our managers. After you communicate the exact styles, quantity, sizes, and design of the products in your order and approve the pricing, your purchase is moved into production and cannot be modified. Therefore, please be careful to review the details of your order before communicating it to your GroupGear manager. If you would like to re-order any part of your purchase, you may do so at the same price per item.
Generally, the organizer of the group order will pick up all of the items and distribute to the group personally (eg. at a club meeting/event). However, we can also individually bag each item and have each member of the group come pick up their own order! If you have a large order, you can borrow a hand-truck from us to transport the boxes. If any group members are away and need their order shipped to them, we can ship them their order at an additional fee.
NOTE: Once you have been notified that your order is available for pick-up, you will have 60 days to pick up your order. After 60 days, your order will be cleared from our inventory and you will not be able to retrieve it or obtain a refund.
Once you receive your quote and confirm your order with one of the GroupGear managers, it will take approximately 2 weeks for your order to arrive at our Cambridge office for pick-up! If you need your order shipped, it will take up to an additional week. However, we can rush your order and have it arrive in as early as 1 week for an additional charge upon request.
If your product is damaged or flawed in any way, we can provide refunds and/or exchanges! Otherwise, due to the fact that our products are all custom-made, we do not offer returns, exchanges, or refunds. Also, if you do not pick up your order 60 days after you receive notification of its arrival, your order is subject to being cleared from our inventory and you will not be able to retrieve it or obtain a refund. Please reach out to us at info@groupgear.com if you have any specific questions or requests.
_Please email us, call us, or fill out our contact request form._
